Returns & Refunds

We offer a simple and transparent return process. Please review the conditions below before initiating a return.


Return window


The return period applicable to each item is indicated directly on its product page. Please refer to it before placing your order.

Return shipping fee

A return shipping fee of €25 applies and is the responsibility of the customer. This amount will be deducted from the final refund.

Return conditions

  • Item must be unworn and in the same condition as received.
  • All original packaging, tags, accessories, and documents must be included.
  • Items showing signs of wear, missing components, or altered condition may be refused.

How to initiate a return

Three ways to request a return :

① Via your customer account

Log in to your 404Deal account, go to your order and click "Request return". This is the fastest method.

② By email

Send your order number to return@404deal.com

③ By WhatsApp

Send us your order number at +33 6 87 55 50 60

What happens next

  1. A shipping label will be sent to you within 24 hours.
  2. Ship the item back in its original packaging.
  3. Once received and inspected, your refund — minus the €25 return fee — will be issued within 5 business days to your original payment method.

Returns may be refused if items show signs of wear, missing components, or altered condition.