Returns & Refunds
We offer a simple and transparent return process. Please review the conditions below before initiating a return.
Return window
The return period applicable to each item is indicated directly on its product page. Please refer to it before placing your order.
Return shipping fee
A return shipping fee of €25 applies and is the responsibility of the customer. This amount will be deducted from the final refund.
Return conditions
- Item must be unworn and in the same condition as received.
- All original packaging, tags, accessories, and documents must be included.
- Items showing signs of wear, missing components, or altered condition may be refused.
How to initiate a return
Three ways to request a return :
① Via your customer account
Log in to your 404Deal account, go to your order and click "Request return". This is the fastest method.
② By email
Send your order number to return@404deal.com
③ By WhatsApp
Send us your order number at +33 6 87 55 50 60
What happens next
- A shipping label will be sent to you within 24 hours.
- Ship the item back in its original packaging.
- Once received and inspected, your refund — minus the €25 return fee — will be issued within 5 business days to your original payment method.
Returns may be refused if items show signs of wear, missing components, or altered condition.